Reference

How We Operate in Bangladesh

We run vabe for regions where online gaming is permitted under local law. Your access depends on Bangladesh regulations and your location at the time you sign up.

Jurisdiction-dependent accessAccount eligibility checksLocal payment integrationData handling transparencySupport in English
vabe How We Operate in Bangladesh
DATA & SECURITY

How We Handle Your Information

We collect account data to verify identity, process payments and comply with anti-fraud rules. Your deposit history, withdrawal records and session logs stay in encrypted storage and we do not share them with third parties except where payment processors or regulators require it.

Account Data

We store your phone number, bKash or Nagad wallet ID, device fingerprint and IP address to confirm you meet eligibility rules and to block duplicate accounts. You can request a copy of this data any time.

Payment Records

Every bKash, Nagad or Rocket transaction is logged with a timestamp, amount and reference code. We keep these records for audit and dispute resolution, and you can download your full payment history from the account page.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to track lobby navigation. You can disable analytics cookies in your browser; session cookies are required for account access to work.

Data Retention

We hold account and payment data for the period required by our payment partners and regional compliance frameworks. If you close your account, we archive your records but stop processing new activity immediately.

LEGAL QUESTIONS

Contact Channels for Policy Queries

If you need clarification on eligibility, data requests, account restrictions or payment disputes, reach us through the channels below. We respond in English and route complex cases to our compliance desk.

Team online

Live Chat

Open the chat widget in your account dashboard. Our team handles policy questions alongside deposit and withdrawal queries, so you get a single queue for all support topics.

Email Support

Send detailed questions or attachments to our support email. Include your account ID and a clear subject line so we route your message to the right desk faster.

Help Centre

Browse articles on eligibility checks, payment methods, account verification and data handling. Each guide links to the policy section it references so you see the full context.

Common Legal Questions

You can sign up if your location permits online gaming under local law. We perform region checks at registration, but final eligibility is your responsibility. Confirm your district's rules before you deposit.

If new regulations prohibit online gaming in your region, we will notify you by email and suspend your account. We will process any pending withdrawals and return your balance to your registered payment method.

Email our support team with your account ID and request type. We send a JSON file with your profile, deposit history, session logs and verification records within five business days.

Yes. Submit a closure request through live chat or email. We will process pending withdrawals, close your account and archive your data under our retention policy. Some records stay on file for compliance reasons.

Only our payment processor and internal finance desk see your wallet ID. We do not share it with game providers or third-party marketing partners, and it stays encrypted in our database.

Contact our support team and request an escalation to the compliance desk. We review disputes case by case and explain our reasoning. If you remain unsatisfied, consult a local legal adviser.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.